Privacy Policy

Effective Date: July 14, 2025
Last Updated: July 14, 2025

1. Introduction

At Zero Density Shop, we value and respect your privacy. This Privacy Policy explains how your personal information is collected, used, and protected when you use our website (shop.zerodensity.io) or purchase our products.

2. Information We Collect

We may collect the following types of information:

– Personal Information: Name, email address, phone number, billing and shipping addresses

– Technical Data: IP address, browser type, device details

– Marketing & CRM Data: HubSpot forms, email interaction data, user preferences

3. Payment Information

We do not store or process your credit card information directly. All payments are securely processed by Stripe, a PCI-DSS compliant third-party service. Your card data is encrypted and managed solely on Stripe’s secure servers and never enters our systems.

4. How We Use Your Data

Your data may be used for the following purposes:

– Processing and fulfilling orders

– Providing customer support

– Improving our services and user experience

– Sending transactional updates or marketing communications (only with your consent)

– Managing customer relations through HubSpot

5. Third-Party Services

We only share your data with trusted third parties for essential operations:

– Stripe: Secure payment processing

– HubSpot: CRM and marketing automation

– Google Analytics: Website traffic insights

– DHL / FedEx / UPS: Shipping and logistics

6. Cookies

Cookies are used to:

– Ensure essential website functions

– Analyze traffic and usage

– Enhance user experience

– Track marketing performance via HubSpot

You may disable cookies in your browser settings. Disabling cookies may affect some functionalities.

7. Your Rights

Depending on your location, you may have the right to:

– Access the personal data we hold about you

– Request correction or deletion of your information

– Object to or restrict specific data processing

– Withdraw marketing consent at any time

To exercise these rights, please contact us at shop@zerodensity.io.

8. Data Security

We use best-in-class measures to protect your information:

– SSL encryption across our website

– Role-based access control within our systems

– Use of secure and compliant infrastructure (Stripe, HubSpot)

– Regular audits and security reviews

9. Data Retention

We retain personal data only as long as necessary to:

– Fulfill orders and provide services

– Comply with legal, tax, and accounting obligations

– Support and warranty purposes

Afterwards, data is deleted or anonymized securely.

10. Changes to This Policy

This Privacy Policy may be updated to reflect changes in our practices or legal obligations. The most current version is always available on our website.